Terms of service

Payment Terms & Unpaid Orders

By placing an order with Down South Printing Company, approving an estimate, submitting payment, or authorizing production, the customer agrees to the following payment terms.

Payment Requirements

Unless otherwise agreed to in writing, payment must be made according to the terms shown on the customer's estimate or invoice. Down South Printing Company may require a deposit, partial payment, or full payment before ordering garments, beginning production, or releasing completed merchandise.

Orders will not be considered complete until all outstanding balances have been paid in full.

Completed Orders With an Outstanding Balance

Completed merchandise will not be released, shipped, delivered, or made available for pickup until the customer's outstanding balance has been paid in full unless Down South Printing Company has provided written approval for alternate payment terms.

Failure to pick up an order does not eliminate the customer's obligation to pay for products or services that were approved and produced.

Past-Due Accounts

Invoices that are not paid by their stated due date will be considered past due.

Down South Printing Company reserves the right to:

• Suspend or cancel future orders.
• Place production on hold for any current orders.
• Require full payment in advance for future work.
• Withhold completed merchandise until all outstanding balances are paid.
• Charge reasonable late fees or collection costs where permitted by law.
• Refer seriously delinquent accounts to a collection agency or attorney.
• Pursue any other remedies available under applicable law.

The customer may also be responsible for reasonable costs incurred by Down South Printing Company in collecting an unpaid balance, including collection agency fees, court costs, and reasonable attorney's fees where permitted by law.

Custom Merchandise

Because screen printing, embroidery, DTF printing, and other decorated merchandise is produced specifically for the customer, custom products cannot generally be canceled or returned once production has begun.

A customer's refusal or failure to accept completed custom merchandise does not cancel the amount owed for approved work.

Customer Approvals

Customers are responsible for reviewing and approving artwork, garment selections, quantities, sizes, colors, spelling, placement, and other order details before production.

Once an order or artwork proof has been approved and production has begun, the customer remains responsible for payment for the approved work.

Abandoned Completed Orders

Completed orders that remain unpaid or unclaimed for an extended period may be considered abandoned after reasonable attempts have been made to contact the customer.

Down South Printing Company reserves the right, where permitted by law, to dispose of, donate, recycle, or otherwise handle abandoned merchandise after providing reasonable notice to the customer. Disposal of merchandise does not automatically eliminate any outstanding balance owed.

Disputed Charges and Chargebacks

Customers should contact Down South Printing Company directly regarding any concern with an order or payment before initiating a payment dispute or chargeback.

Submitting a chargeback does not automatically cancel a valid debt for merchandise or services that were authorized, produced, delivered, or otherwise fulfilled.

Down South Printing Company reserves the right to provide order approvals, invoices, correspondence, delivery records, artwork approvals, and other supporting documentation to payment processors or financial institutions when responding to a payment dispute.

Right to Refuse Future Service

Down South Printing Company reserves the right to decline future business or require advance payment from customers with previous unpaid balances, returned payments, disputed charges, excessive chargebacks, or other unresolved account issues.

Acceptance of Terms

Approval of an estimate, invoice, artwork proof, purchase order, online checkout, deposit, or other authorization to begin work constitutes acceptance of these payment terms unless different terms have been agreed to in writing by Down South Printing Company.